Violation of this policy may result in account suspension or termination

Acceptable Use Policy

This Acceptable Use Policy ("AUP") outlines the prohibited uses of WA-API's services. By using our WhatsApp automation platform, you agree to comply with this policy and all applicable laws.

Prohibited Uses Content Restrictions WhatsApp Compliance Enforcement

Permitted Uses

Legitimate business communication, customer support, and marketing to opted-in recipients.

Compliance Required

Must comply with WhatsApp Business Policy, local laws, and anti-spam regulations.

Strictly Prohibited

Spam, illegal content, harassment, fraud, and unsolicited commercial messages.

24-Hour Response Window

You must respond to user-initiated conversations within 24 hours using approved templates.

1. Policy Application

This Acceptable Use Policy applies to all users of WA-API services, including customers, their employees, agents, and any third parties using the service on their behalf.

This policy is incorporated by reference into our Terms and Conditions. Violations may result in immediate account suspension or termination without refund.

Zero Tolerance: We have a zero-tolerance policy for spam, illegal activities, or content that violates WhatsApp's Terms of Service. Violations will result in immediate account termination.

2. Prohibited Uses of WA-API

A. Spam and Unsolicited Messages

Bulk Unsolicited Messages

Sending WhatsApp messages to recipients who have not explicitly opted-in to receive communications from you.

Purchased/Scraped Lists

Using contact lists obtained without proper consent, including purchased lists, scraped data, or harvested phone numbers.

Deceptive Subject Lines

Using misleading subject lines or content designed to trick recipients into opening messages.

Opt-Out Violations

Continuing to send messages to recipients who have opted out or requested to be removed from your list.

B. Illegal and Harmful Activities

Illegal Content

Promoting illegal activities, substances, or services, including drugs, weapons, human trafficking, or other criminal enterprises.

Harmful Software

Distributing malware, viruses, ransomware, spyware, or any other malicious software.

Phishing and Fraud

Attempting to obtain sensitive information through deceptive means (phishing), financial scams, or impersonation.

Harassment and Threats

Sending threatening, intimidating, harassing, or bullying messages to individuals or groups.

C. Fraud and Deceptive Practices

Impersonation

Impersonating any person or entity, including government agencies, businesses, or individuals.

Financial Scams

Promoting pyramid schemes, Ponzi schemes, investment fraud, or other financial scams.

Fake News and Misinformation

Spreading false information, fake news, or conspiracy theories that could cause harm.

Identity Theft

Attempting to collect personal information for identity theft or unauthorized access.

D. System and Network Abuse

Service Disruption

Attempting to disrupt, overload, or harm WA-API's infrastructure or services.

Unauthorized Access

Attempting to gain unauthorized access to WA-API systems, accounts, or data.

API Abuse

Making excessive API calls, automated scraping, or other actions that degrade service performance.

Bypassing Restrictions

Attempting to circumvent messaging limits, security measures, or other system restrictions.

3. Content Restrictions

Prohibited Content

Adult content, pornography, or sexually explicit material
Hate speech, racism, or discriminatory content
Violent, graphic, or excessively gory content
Gambling, casinos, or betting services (where prohibited)
Tobacco, alcohol, or drug-related content

Restricted Content (Requires Care)

Political campaigns and fundraising
Healthcare and medical advice
Financial advice and investment opportunities
Cryptocurrency and NFT promotions
Weight loss and dietary supplements

Content Responsibility

You are solely responsible for all content sent through WA-API. Ensure you have the necessary rights, licenses, and permissions for any content you distribute. Content that violates intellectual property rights, including copyright and trademark infringement, is strictly prohibited.

4. WhatsApp Business Policy Compliance

Mandatory WhatsApp Requirements

24-Hour Messaging Window

You may send free-form messages to users within 24 hours of their last message
After 24 hours, you must use approved message templates
Templates must be approved by WhatsApp before use

Consent Requirements

You must obtain explicit opt-in consent from recipients before sending marketing messages
Transactional messages (order updates, appointments, etc.) do not require opt-in but must be relevant
You must provide clear opt-out instructions in every marketing message

WhatsApp Prohibitions

Do not use WhatsApp for emergency services
Do not send automated messages that simulate human conversation
Do not use WhatsApp for bulk messaging without proper templates

↗ Review WhatsApp Business Policy

5. Legal and Regulatory Compliance

You must comply with all applicable laws and regulations, including but not limited to:

Anti-Spam Laws

CAN-SPAM Act (USA)
GDPR (European Union)
CASL (Canada)
Spam Act 2003 (Australia)

Data Protection

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Personal Data Protection Bill (India)
Other local data protection laws

Jurisdictional Compliance

You are responsible for complying with laws in your jurisdiction and the jurisdictions of your message recipients. This includes telemarketing regulations, consumer protection laws, and industry-specific regulations (healthcare, finance, etc.).

6. Policy Enforcement

Violation Consequences

Immediate Actions

Account Suspension: Immediate suspension of your account pending investigation
Service Termination: Permanent termination of your account for severe violations
Data Retention: We may retain your data as required by law or for investigation purposes

Financial Consequences

No Refunds: No refunds will be issued for accounts terminated due to policy violations
Financial Liability: You may be liable for damages caused by your violations

Legal Actions

Cooperation with Authorities: We will cooperate with law enforcement for illegal activities
Reporting to WhatsApp: We may report violations to WhatsApp, which could result in your WhatsApp number being banned

Reporting Violations

To report violations of this Acceptable Use Policy, please contact us at [email protected]. Include evidence and details of the violation for prompt investigation.

Note: We reserve the right to modify this Acceptable Use Policy at any time. Continued use of WA-API after changes constitutes acceptance of the updated policy.

7. Contact and Resources

Policy Questions

For questions about this Acceptable Use Policy:

[email protected]

Report Abuse

To report violations or abusive behavior:

[email protected]

Additional Resources

↗ WhatsApp Business Policy ↗ WhatsApp Compliance Guide ↗ WA-API Terms and Conditions ↗ WA-API Privacy Policy

Zero Tolerance Policy

We maintain a zero-tolerance policy for violations of this Acceptable Use Policy. Serious violations will result in immediate account termination without refund and may be reported to authorities.

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