Hassle-Free Refund Policy
We stand behind our service with a 7-day money-back guarantee. If WA-API doesn't meet your expectations, we'll refund your purchase—no questions asked.
7-Day Risk-Free Trial
Try WA-API with complete confidence. If you're not satisfied, get a full refund within 7 days.
Simple Refund Process
Getting your refund is straightforward and transparent
Contact Support
Reach out via email or dashboard chat within 7 days of purchase
Provide Details
Share your account email and transaction ID for verification
Review & Approval
We'll review your request (usually within 24 hours)
Receive Refund
Get your refund processed in 3-5 business days
What's Refundable
- Unused prepaid message packs (within 7 days)
- Subscription fees (within 7 days)
- Setup fees (if service not commenced)
- Platform subscription charges
What's Not Refundable
- Facebook/Meta WhatsApp API charges (billed separately by Meta)
- Messages already sent and delivered
- Services used beyond 7 days from purchase
- Enterprise/custom plan setup fees (after service commencement)
- Third-party integration costs
Important: Facebook (Meta) charges are billed separately and managed directly by Meta. We cannot process refunds for Meta's WhatsApp Business API charges.
Refund Terms & Conditions
Eligibility Period
Refunds are available within 7 calendar days from the date of purchase. The purchase date is defined as the date when payment was successfully processed.
Refund Method
Refunds are issued to the original payment method used during purchase. Processing times vary by payment provider but typically take 3-5 business days.
Usage During Trial
You may use the service fully during the 7-day period. Your refund eligibility is not affected by your usage level during this time.
Partial Refunds
For Pay-As-You-Go plans, partial refunds may be available for unused message credits after 7 days. Contact support for assistance with partial refunds.
Account Status Post-Refund
After a refund is processed, your account will revert to the Free plan. Your data will be preserved for 30 days, after which it may be permanently deleted.
Exceptional Circumstances
We may make exceptions to our refund policy at our discretion in cases of technical issues that prevent service usage or other exceptional circumstances.
Frequently Asked Questions
Common questions about our refund policy
What is your refund policy?
We offer a 7-day, no-questions-asked refund policy for all new subscriptions and prepaid message packs. If you're not satisfied with our service within the first 7 days of your purchase, you can request a full refund.
How do I request a refund?
To request a refund, simply contact our support team via email at [email protected] or through the support chat in your dashboard. Include your account email and transaction ID for faster processing.
How long does it take to receive my refund?
Refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider, but usually takes 5-10 business days.
Are there any conditions for refunds?
Refunds are available within 7 days of initial purchase. After 7 days, refunds are not available for used messages, but unused prepaid message packs may be eligible for partial refunds. Contact support for assistance.
What happens to my account after a refund?
Your account will be downgraded to the Free plan after a refund. You'll retain access to your account history and can upgrade again at any time.
Are Facebook/Meta charges refundable?
No. Facebook (Meta) charges are separate and billed directly by Meta. We cannot refund Meta's WhatsApp Business API charges. You must contact Meta support directly for any issues with their charges.
What about refunds for Pay-As-You-Go usage?
For Pay-As-You-Go accounts, refunds are only available for unused prepaid message credits purchased within the last 7 days. Used messages are non-refundable.
Can I get a refund if I didn't use the service much?
Yes, if it's within 7 days of purchase. We want you to be completely satisfied with our service. If you haven't found value in it during the first week, we're happy to refund your purchase.
Need Help with a Refund?
Our support team is here to help you with any refund requests or questions
Last updated: August 22, 2026 • WA-API reserves the right to modify this refund policy at any time.
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