Terms and Conditions
Welcome to WA-API. These Terms and Conditions govern your use of our WhatsApp automation platform. By accessing or using our services, you agree to be bound by these terms.
Important Highlights
Account Responsibility
You are responsible for maintaining the security of your account and all activities that occur under it.
Prohibited Content
You may not use WA-API to send spam, illegal content, or violate WhatsApp's Terms of Service.
7-Day Refund
We offer a 7-day money-back guarantee for new subscriptions. See our Refund Policy for details.
1. Agreement to Terms
By accessing or using WA-API ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of the terms, you may not access the Service.
Important: These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and WA-API ("we," "us," or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
2. Definitions
- "Service" refers to the WA-API WhatsApp automation platform accessible via our website and mobile applications.
- "Content" refers to messages, images, videos, templates, and other materials sent through the Service.
- "Account" refers to the unique account created for you to access our Service.
- "Subscription" refers to the recurring payment plan you select to access premium features.
- "WhatsApp Business API" refers to Meta's official API for business messaging on WhatsApp.
3. Account Registration and Security
A. Registration Requirements
To use our Service, you must:
- Be at least 18 years of age or have parental consent
- Provide accurate, current, and complete information during registration
- Maintain the accuracy of your account information
- Have a valid WhatsApp Business account or phone number
B. Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized use of your account
- Ensuring that you log out of your account at the end of each session
Warning: We reserve the right to disable any account at any time if we believe you have violated these Terms. You may not share your account credentials with others or allow others to access your account.
4. Acceptable Use Policy
A. Permitted Use
You may use our Service for:
- Legitimate business communication with customers
- Sending transactional notifications (order updates, appointments, etc.)
- Marketing communications to opted-in recipients
- Customer support and engagement
B. Prohibited Activities
You agree NOT to use our Service to:
Spam and Unsolicited Messages
- Send unsolicited commercial messages (spam)
- Purchase or use harvested contact lists
- Send messages without proper recipient consent
Illegal Content
- Promote illegal activities or substances
- Transmit hate speech, harassment, or threats
- Distribute malware, viruses, or harmful code
Fraud and Abuse
- Impersonate others or misrepresent your identity
- Engage in phishing or fraudulent activities
- Attempt to bypass or circumvent our security measures
C. Compliance with WhatsApp Terms
You must comply with WhatsApp's Terms of Service and Business Policy, including:
- Using approved message templates for initial conversations
- Obtaining proper consent from message recipients
- Providing opt-out mechanisms in all marketing messages
- Respecting WhatsApp's messaging limits and guidelines
5. Payments, Billing, and Refunds
A. Pricing and Plans
- Our pricing is available on our Pricing Page and may be updated from time to time
- We charge $0.002 per message sent through our platform (Pay-As-You-Go plan)
- Facebook (Meta) WhatsApp Business API charges are separate and billed directly by Meta
- All fees are exclusive of applicable taxes, which you are responsible for
B. Billing and Payment
- You must provide valid payment information and keep it updated
- Payments are processed through secure third-party payment processors
- For Pay-As-You-Go plans, charges accumulate in real-time and are billed periodically
- Failed payments may result in service suspension until payment is received
C. Refund Policy
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 7 days of purchase, you can request a full refund. See our Refund Policy for complete details.
- Refunds are processed to the original payment method within 3-5 business days
- Used messages are non-refundable after the 7-day period
- Facebook/Meta charges are not refundable through WA-API
D. Price Changes
We reserve the right to modify our pricing at any time. We will provide notice of price changes at least 30 days in advance. Your continued use of the Service after price changes constitutes acceptance of the new prices.
6. Intellectual Property Rights
A. Our Intellectual Property
The Service and its original content, features, and functionality are owned by WA-API and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
B. Your Content
- You retain ownership of any content you create or send through our Service
- By using our Service, you grant us a license to process, transmit, and store your content as necessary to provide the Service
- You are responsible for ensuring you have the rights to use any content you send
C. Trademarks
WA-API's trademarks and trade dress may not be used in connection with any product or service without prior written consent. WhatsApp and the WhatsApp logo are trademarks of Meta Platforms, Inc.
7. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon Termination
- Your right to use the Service will immediately cease
- You may request deletion of your data
- Any outstanding payments will become due immediately
Survival
- Provisions regarding intellectual property
- Limitations of liability and indemnification
- Governing law and dispute resolution
8. Limitation of Liability
Important Disclaimer: To the maximum extent permitted by law, WA-API shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability for any claims under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Service in the last 12 months.
We are not responsible for:
- Service interruptions caused by third-party providers (including WhatsApp/Meta)
- Content sent by users through our platform
- Unauthorized access to your account due to your failure to protect credentials
- Changes to WhatsApp's policies or API that affect Service functionality
9. Governing Law and Dispute Resolution
- Governing Law: These Terms shall be governed by the laws of India, without regard to its conflict of law provisions.
- Dispute Resolution: Any disputes shall first be attempted to be resolved through good faith negotiations. If unsuccessful, disputes shall be submitted to binding arbitration in accordance with Indian arbitration laws.
- Venue: Arbitration shall take place in [City, State], India. Each party shall bear its own costs.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Information
If you have any questions about these Terms, please contact us:
Business Hours
Monday - Friday, 9:00 AM - 6:00 PM IST
By Using WA-API, You Acknowledge That:
- You have read, understood, and agree to be bound by these Terms
- You are authorized to enter into this agreement
- You will comply with WhatsApp's Terms of Service
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